Explore Our Blog

Welcome to the Serious Development Blog - your go-to resource for insights into the world of custom software development. Here, we delve into the latest trends, share our expertise in healthcare-focused solutions, and explore how AI and advanced automation are revolutionizing industries. Join us as we navigate the digital landscape, one post at a time.

Explore Our Blog

Welcome to the Serious Development Blog - your go-to resource for insights into the world of custom software development. Here, we delve into the latest trends, share our expertise in healthcare-focused solutions, and explore how AI and advanced automation are revolutionizing industries. Join us as we navigate the digital landscape, one post at a time.

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Guardrails First: Designing AI Safeguards, Compliance & Change-Management in Parallel

Automation, Data Warehouse, Healthcare Industry, RPA

Before a single line of code is written, a great partner builds the essential guardrails—addressing compliance, explainability, and change management in parallel to ensure a successful, people-centric rollout. Introduction The decision is made: You’re partnering to build a custom AI solution. Congratulations. You've wisely avoided the significant “cost-to-learn” and are ready to focus on a […]

Beyond the Hype: Unpacking the True Cost of Custom AI for Healthcare Executives

Automation, Data Warehouse, Healthcare Industry, RPA

Navigating the strategic decision of building in-house AI capabilities versus partnering with experts is crucial for healthcare executives. Discover the real math behind these choices, and why "cost-to-learn" often outweighs "cost-to-earn" in the rapidly evolving world of custom AI. Introduction The promise of Artificial Intelligence (AI) in healthcare is immense. From optimizing EHR integrations to […]

Outgrowing AI One-Size-Fits-Nobody SaaS: The Black-Box Problem & How to Escape It

Automation, Data Warehouse, Healthcare Industry, RPA

Why bundled SaaS AI can silently stall growth—and how healthcare leaders are reclaiming control with model-agnostic orchestration. Introduction AI now comes baked into nearly every SaaS software that healthcare organizations rely on—from practice management systems to HRIS platforms to CRM programs. But here’s the catch: you don’t control the AI provider or the model, you […]

The Mid-Market AI Squeeze: Why Everyone’s Suddenly Shopping for an Outside Brain

AI, Automation, Data Warehouse, Healthcare Industry, RPA

Introduction Fast-growing mid-market is under unprecedented pressure to “do something with AI”—but lack impartial assessment, internal expertise, and clear ROI. This urgency is driving decision-makers to seek flexible, healthcare-informed external AI partners over generic SaaS or risky DIY paths. Why MSOs and TPAs Are Feeling the AI Squeeze? Why Black Box AI and SaaS Uplift […]

From Black Box to Building Block: How ABA Providers Can Reclaim Control of SaaS AI

ABA, Automation, Data Warehouse, Healthcare Industry, RPA

Introduction: Why Your SaaS AI May Be Holding You Back AI is embedded in almost every ABA SaaS system—from Practice Management Systems to your HRIS and billing platforms. Yet most ABA leaders can’t answer critical questions: If you don’t control these elements, your AI isn't an asset—it’s a liability. In this article, we show how […]

Cracking the CentralReach Scheduling Bottleneck

ABA, EHR, Practice Management System, RPA, Scheduling

An AI‑Driven Blueprint for ABA Providers A snapshot of the ABA scheduling crisis—and how AI can fix it Applied Behavior Analysis (ABA) providers live and die by the calendar. A single client can require 20‑40 therapy hours every week, often split across 3‑8 separate sessions delivered in clinics, homes, and via telehealth.¹ Last‑minute cancellations by […]

Is Your ABA Practice AI-Ready—Or Falling Behind?

ABA, Automation, Data Warehouse, Healthcare Industry, RPA

Introduction ABA leaders face a new reality in 2025: growth depends not just on clinical outcomes—but on operational intelligence. Investors want margin expansion. Payors want speed and compliance. Caregivers want personalization. And your tech stack? It’s bloated, fragmented, and under-leveraged. AI isn’t a luxury anymore—it’s required to compete. But only if your systems, data, and […]

Is Your ABA Practice’s Client Data Working for You—or Against You?

ABA, Automation, Data Warehouse, Healthcare Industry, RPA

Introduction As an ABA executive, you rely on client data to deliver high-quality care, optimize operations, and maintain compliance. But what happens when your practice management system, like CentralReach, limits your access or ability to integrate that data? The truth is, many ABA practices struggle with data challenges that create inefficiencies, reduce productivity, and make […]

Who Really Owns Your Data? Are You Being Held Hostage by Your EHR?

ABA, Data Warehouse, EHR, Healthcare Industry, Practice Management System, RPA

Data is a critical asset for ABA practices, yet EHR platforms can limit true data ownership by restricting access, integration, and portability. This article explores the risks of relying on SaaS-based EHRs, from data lock-in and limited extraction capabilities to the high costs associated with switching platforms. Learn proactive strategies for reclaiming control over your data—like regular backups to an independent data warehouse and partnerships with development experts—to help ensure flexibility, continuity, and scalability for your practice.

Leveraging Mobile Apps for Healthcare Portals - Everything You Need to Know

Automation, Health Plans, Healthcare Industry, Mobile Development, Portal, Technology

Integrating healthcare patient portals into mobile platforms is becoming a trend. In fact, there has been a huge shift in the adoption of healthcare portals to mobile apps over the past few years. The driving force behind this is the demand for accessibility and convenience in healthcare. Patients, providers, and members can access important health […]

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Why MAPD Health Plan Executives Should Consider Enhancing Broker Portals

Health Plans, Healthcare Industry, Portal

In the rapidly evolving landscape of Medicare Advantage Prescription Drug (MAPD) plans, staying competitive means not only meeting market demands but actively surpassing them by empowering your brokers with the best tools available. This investment in enhanced broker portals, specifically a training module with a requirements dashboard and a marketing resources module, is not merely […]

Who Really Owns Your Data? Are You Being Held Hostage by Your EHR?

ABA, Data Warehouse, EHR, Healthcare Industry, Practice Management System, RPA

Data is a critical asset for ABA practices, yet EHR platforms can limit true data ownership by restricting access, integration, and portability. This article explores the risks of relying on SaaS-based EHRs, from data lock-in and limited extraction capabilities to the high costs associated with switching platforms. Learn proactive strategies for reclaiming control over your data—like regular backups to an independent data warehouse and partnerships with development experts—to help ensure flexibility, continuity, and scalability for your practice.

Unlocking the Power of AI and RPA in Healthcare: A Comprehensive Guide for TPAs

In today's dynamic healthcare landscape, Third-Party Administrators (TPAs) are key players, offering a wide range of services from claims processing to provider network management. At Serious Development, we believe that Artificial Intelligence (AI) and Robotic Process Automation (RPA) are game-changers for TPAs. These technologies can significantly elevate operational efficiency, reduce manual errors, and add stakeholder value. From automating claim adjudication and fraud detection to enhancing customer service through AI chatbots and sentiment analysis, the potential for transformation is immense. Ready to revolutionize your TPA operations? Discover how AI and RPA can be your catalysts for change.

Transforming Your Broker Portal into a Competitive Advantage for Your MAPD Health Plan

Broker Management, Health Plans, Portal

Discover the top 5 features that brokers look for in a MAPD Health Plan portal. Learn how to transform your broker portal into a competitive advantage for your healthcare business.

Top 5 Reasons ABA Practices Struggle with Client Data

ABA, Automation, Healthcare Industry, Scheduling

ABA practices rely on EHRs and practice management systems to streamline operations, but challenges like lack of data portability, limited accessibility, and integration barriers often create inefficiencies. This blog explores the top five reasons ABA practices struggle with client data and offers actionable solutions to improve data management and operational resilience.

The Pivotal Role of Physician Liaison Teams and How Provider MarketView Can Elevate Their Impact

Health Plans, Healthcare Industry, Mobile Development, Physician Liaison, Provider Relations

Unlock unprecedented growth and efficiency in your healthcare organization with Provider MarketView. This cutting-edge software solution is a game-changer for Physician Liaison Teams, Management, and Marketing alike. Discover how one MSO skyrocketed their new provider contracts by 250% in just one year and learn how you can customize Provider MarketView to revolutionize your operations. Don't miss the opportunity to elevate your organization to new heights—read on to find out how.

The Mid-Market AI Squeeze: Why Everyone’s Suddenly Shopping for an Outside Brain

AI, Automation, Data Warehouse, Healthcare Industry, RPA

Introduction Fast-growing mid-market is under unprecedented pressure to “do something with AI”—but lack impartial assessment, internal expertise, and clear ROI. This urgency is driving decision-makers to seek flexible, healthcare-informed external AI partners over generic SaaS or risky DIY paths. Why MSOs and TPAs Are Feeling the AI Squeeze? Why Black Box AI and SaaS Uplift […]

The Future is Now: How AI and RPA are Reshaping Provider Portals for Health Plans

AI, Health Plans, Healthcare Industry, Technology

Introduction The healthcare industry is continuously evolving, driven by the rapid advancement of technology. One area that has seen significant growth is the utilization of Artificial Intelligence (AI) and Robotic Process Automation (RPA) in various aspects of healthcare operations. In this article, we will explore how AI and RPA technology can revolutionize provider portals for […]

Revolutionizing Communication: Leveraging AI in SMS to Connect with Customers and Employees

AI, Automation, Messaging, Mobile Development, Scheduling, SMS, Technology

In the fight to gain consumers' attention, SMS, combined with artificial intelligence (AI), has become a game-changer in how we communicate with our customers and employees. This revolutionary combination transforms traditional SMS, which already boasts a high read rate of 95% compared to email's 20%, into intelligent, interactive conversations. On a practical level, AI-enhanced SMS […]

Outgrowing AI One-Size-Fits-Nobody SaaS: The Black-Box Problem & How to Escape It

Automation, Data Warehouse, Healthcare Industry, RPA

Why bundled SaaS AI can silently stall growth—and how healthcare leaders are reclaiming control with model-agnostic orchestration. Introduction AI now comes baked into nearly every SaaS software that healthcare organizations rely on—from practice management systems to HRIS platforms to CRM programs. But here’s the catch: you don’t control the AI provider or the model, you […]

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